“Congratulations! You've finally found an auto body shop you can trust.”
Trust has to be earned. Have us repair your vehicle and you'll choose to be a Townie customer for life.
Owners P.J. Fallon and Jay Ferretti take tremendous pride in their ability to be the best in the business.
Where to Start ...
How do I set up an insurance claim?
To begin the claims process, you will need to contact your insurance company and get a claim number. Once you have the claim number we can see the claims process through to the end. We can even help you save on your deductible!
Should I drive my car after an accident?
It really depends on the extent of your damage. Generally speaking, if you have any lights out, or your car doesn’t feel “quite right”, or parts are rubbing on tires, give us a call and we can arrange towing. You may also request to have your vehicle towed to our shop direct from the accident scene.
Can you help with rental car arrangements?
Yes, we can! We work with several rental car companies. We can make arrangements for you to be picked up at our office at the time you drop off your car.
Do I need an appointment for an estimate? How long will it take? Is there a cost?
Our estimates are free, and you may drop in for an estimate anytime during our hours of operation. It is not necessary to schedule an appointment for an estimate. Most estimates take approximately 20 minutes to complete, depending upon the extent of the damage.
Vehicle Repair ...
Can other repairs or services be done on my vehicle while it is in the shop?
Yes, just be sure to notify your estimator of the repairs or services that you would like performed, so that he or she can make the necessary arrangements.
If my vehicle’s frame is damaged is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Our highly trained technicians, with the aid of our computerized frame measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, the frame can be removed and replaced.
Will the parts be ordered before I drop off my vehicle?
Yes. We generally order your vehicle’s parts before your scheduled drop off date. However, we may have to order additional parts for damage that becomes apparent after your car is disassembled in the shop.
How long will the repairs to my vehicle take?
We, at Townie Collision, begin with a detailed written estimate. Our trained estimators make a practice of anticipating problems before they arise. However, damage is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle’s completion date may need to be revised. We will keep you informed throughout the repair process, and we assure you we will return your vehicle to you as quickly as possible.
Is there a warranty on the repairs to my vehicle?
Yes. We want you to feel confident that your vehicle is being repaired correctly. We offer a warranty on any repairs that we make.
Dent Removal ...
Do you do ding and dent removal?
Yes! We are a full service body and collision repair facility. This means that we meet or exceed collision repair industry standards in equipment, staff, training and certifications. Visit our Parent Company New England Dent Removal located at 168 Putnam Pike, Johnston, RI 02919. Have Questions? Our technicians are standing by. Or call (401) 215-6975. www.newenglanddentremoval.com.
What is paintless dent removal?
Paintless dent removal (PDR) is the process of removing dents, dings, creases, and hail damage from vehicles without affecting the original paint finish. PDR is much quicker and less expensive than traditional repair methods.
Will my auto insurance pay for paintless dent removal?
In most cases, yes. However, many times the PDR estimate will be less than your deductible. If you do go through insurance we can help you every step of the way. Contact us today for a FREE estimate.
We are located at 21 Humbert Street, North Providence, RI 02919
Fully Licensed and Insured. All Insurance Claims Welcome.